CasaYards Shipping Policy
Effective Date: August 20, 2025
1. Introduction
At CasaYards, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website: https://casayards.com/
2. Shipping Destinations
- Countries We Ship To: United States, Canada
- Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
- Domestic Shipping (U.S. & Canada):
- Standard Shipping: Free shipping on all orders
- No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
- Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
- Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
- Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
- Domestic Shipping:
- Standard Shipping: 3–5 business days
- Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
- Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
- Domestic Carriers: USPS, UPS, FedEx
- Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
- Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
- Tracking Information: After your order has shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to track your package
- How to Track Your Order:
- Visit Casayards.com/track-order or the carrier’s website.
- Enter your tracking number to view the status and estimated delivery date.
- Assistance: If you need help with tracking, please contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at Support@casayards.com or (740) 272-5922.
- Lost Packages:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
- Reporting Damage: If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 7 days at Support@casayards.com.
- Resolution: We will arrange a replacement or refund as appropriate.
9. Missing Items
- Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).
- Resolution: We will investigate and send the missing item(s) or provide a refund.
10. Return and Refund Policy
- Returns: Accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and in original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible.
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
- Refunds: Processed within 14 days after receiving the returned item. Refunds are issued to the original payment method.
- More Info: Please see our full Return and Refund Policy.
11. Incorrect Address
- Address Accuracy: Customers are responsible for providing the correct shipping address. CasaYards is not responsible for orders shipped to incorrect addresses.
- Returned Packages: If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
12. International Customs and Duties
- Customs Clearance: International shipments may require customs clearance, causing delays beyond our estimates.
- Taxes and Duties: Import duties, taxes, and charges are not included in the product price or shipping cost. These are the buyer’s responsibility.
- Customs Policies: Policies vary by country. Please contact your local customs office for details.
13. Contact Information
If you have questions about your shipment, please contact us:
- Customer Service Email: Support@casayards.com
- Customer Service Phone: (742) 272-5922
- Company Address:
CasaYards
254 Chapman Rd, Ste 208 #24326
Newark, Delaware, 19702, U.S.A
Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST
14. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with CasaYards!
We appreciate your business and are committed to providing you with exceptional service.
